Customer Story

At-Bay strengthened identity security beyond the IdP with Wing.

At-Bay helps organizations reduce cyber risk through proactive security services. As attackers shifted from identity providers into SaaS apps, AI tools, and autonomous workflows, At-Bay needed to see what identities could actually access after authentication. Wing gave At-Bay the visibility, context, and operational control to extend identity security across complex SaaS and AI-driven environments.

Case studies
At-Bay · Cyber insurance and managed security
"
Those identity providers were a means to an end.
Mike Scutt, VP MDR Security Ops, At-Bay
Customer
At-Bay
Industry
Cyber insurance and managed security
Primary challenge
Identity visibility beyond authentication across SaaS, AI tools, and third-party applications
Wing value
Expanded visibility, faster detection, immediate inventory, and operational workflows for SaaS and identity response
The challenge

The identity gap had moved beyond authentication.

At-Bay saw attackers increasingly target the areas organizations understood least: SaaS applications, third-party integrations, cloud identities, and unknown tools connected to the business.

Identity providers showed who authenticated. They did not show enough about what those identities accessed next, how they were being used, or where downstream risk appeared across the SaaS ecosystem.

  • Limited visibility into SaaS usage and shadow IT
  • No centralized understanding of third-party application access
  • Difficulty seeing downstream impact from compromised credentials
  • Limited coverage for non-Microsoft environments, especially Google-based customers
  • Growing uncertainty around AI tool adoption and autonomous workflows
"

Attackers are preying on areas of security that are less configured, less known, and less secure because they’re unknown.

· Travis Mercier, Head of MDR, At-Bay
Why now

AI made identity more opaque.

As organizations adopted AI tools and agentic workflows, At-Bay saw the identity problem become more complex. Risk was no longer limited to a person logging in. Autonomous systems could navigate services, interact with data, and create exposure without teams fully understanding what was happening.

The decisive question is no longer only “who has access?” It is “what is happening with that access, and should it be happening?”

"

We’re moving from an individual having access to data to something autonomous navigating services on its own.

· Mike Scutt, VP MDR Security Ops, At-Bay
The Wing solution

Wing turned fragmented identity signals into operational visibility.

With Wing, At-Bay could see SaaS usage, shadow IT, AI tool adoption, downstream access, and risky activity across customer environments. That visibility helped the team move from guessing to acting with context.

Discover

Inventory SaaS apps, shadow IT, AI tools, and connected services across customer environments.

Understand

Connect identities to downstream app access, usage patterns, and business context.

Respond

Operationalize risky activity and remediation workflows inside managed security operations.

"

Wing filled a pretty massive gap in the security landscape.

· Travis Mercier, Head of MDR, At-Bay
Fast deployment

Immediate visibility without heavy operational lift.

At-Bay needed a platform that could deploy quickly, scale across customer environments, and work with its managed service model. Wing delivered fast time to value with a lightweight onboarding motion.

  • Simple authorization and data flow
  • Immediate inventory and insights
  • Low operational overhead for At-Bay and its customers
  • Logical enablement for internal teams
  • Fit with At-Bay’s “no homework” customer model
"

Wing is undoubtedly the simplest technology we use to get up and running.

· Mike Scutt, VP MDR Security Ops, At-Bay
Operational impact

Built into SaaS and identity response.

Beyond visibility, At-Bay needed to integrate SaaS and identity security into highly automated security operations. Wing’s product collaboration and remediation capabilities helped At-Bay bring SaaS and identity response into its MDR offering.

  • Built SaaS and identity response into MDR operations
  • Supported remediation workflows across customer environments
  • Integrated Wing into automated internal systems
  • Accelerated response to risky SaaS and identity activity
  • Enabled managed SaaS security operations for customers
"

The response and action from the Wing team on things we requested was blazing fast.

· Travis Mercier, Head of MDR, At-Bay
Results

At-Bay gained the visibility and response foundation for modern identity security.

Visibility
Expanded visibility into SaaS, cloud identity, shadow IT, and AI tool adoption.
Coverage
Stronger identity security across Microsoft and Google-based environments.
Speed
Rapid deployment and immediate operational value.
Response
Faster detection of risky SaaS usage and suspicious behavior.
MDR fit
Seamless integration into MDR and response operations.
Collaboration
Strong partnership between At-Bay security operations and Wing product teams.
"
Identity security isn’t just about protecting credentials anymore.
· Mike Scutt, VP MDR Security Ops, At-Bay

Identity security is no longer just about credentials.

As SaaS ecosystems expand and AI-driven workflows become part of everyday operations, identity security has to extend beyond authentication. Wing helps bridge that gap with visibility, operational context, and response workflows built for modern identity environments.

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